Examlex
Describe the communication skills required in customer relations and provide examples.
Curse of Knowledge
A cognitive bias that occurs when an individual, communicating with others, unknowingly assumes that the listeners have the background to understand.
Strengths-Based Leadership
A leadership approach focusing on the optimization of an individual's strengths rather than fixing weaknesses.
Immediate Goals
Short-term targets or objectives that a person aims to achieve in the near future.
360-Degree Feedback
A performance appraisal method that collects feedback on an individual from all directions – supervisors, peers, subordinates, and sometimes, external sources like clients and suppliers.
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