The Four Useful Decision-Making and Problem-Solving Techniques in Knowledge Management

question 59

Multiple Choice

The four useful decision-making and problem-solving techniques in knowledge management are

• A)case-based reasoning,the nominal group technique,brainstorming and Dewey's reflective thinking process
• B)knowledge structuring,knowledge-management enabling,knowledge sharing and social network analysis
• C)capable leadership,knowledgeable staffing,use of technical tools and advanced strategies
• D)communication techniques,assertiveness,self-knowledge and critical thinking

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Definitions:

Commissions

Payments made to employees or agents based on the sales or transactions they facilitate, typically a percentage of the sale value.

Merit Pay

A method of compensation where employees are paid based on their performance levels, often evaluated through a performance review process.

Compa-Ratio

A calculation used in human resources to compare an individual's salary to the midpoint of the market rate or salary range for their position.

Gainsharing

A compensation system where employees receive bonuses based on the improvement of operational efficiency and performance within an organization.