The Four Useful Decision-Making and Problem-Solving Techniques in Knowledge Management

question 59

Multiple Choice

The four useful decision-making and problem-solving techniques in knowledge management are

• A)case-based reasoning,the nominal group technique,brainstorming and Dewey's reflective thinking process
• B)knowledge structuring,knowledge-management enabling,knowledge sharing and social network analysis
• C)capable leadership,knowledgeable staffing,use of technical tools and advanced strategies
• D)communication techniques,assertiveness,self-knowledge and critical thinking

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Definitions:

Behavioral Confirmation

The self-fulfilling prophecy tendency for a person to become the kind of person others expect him or her to be; also called the expectancy effect.

Expectancy Effect

The tendency for someone to become the kind of person others expect him or her to be; also known as a self-fulfilling prophecy and behavioral confirmation.

Expectancy Effect

The phenomenon where people's expectations or beliefs influence their own or others' behavior, often leading to those expectations being fulfilled.

Priming Study

An experimental procedure used to influence participants' subsequent thoughts and behaviors by exposing them to specific stimuli beforehand.