Speaking on a Work-Related Issue in a Public Forum Could

question 71

Multiple Choice

Speaking on a work-related issue in a public forum could take the form of

• A) introductions and instructions.
• B) brief oral reports and long formal presentations.
• C) team briefings and speeches of welcome.
• D) all of the above.

Understand the role of fairness in organizational behavior and job satisfaction.

Identify the components and effects of organizational citizenship behavior.

Understand the concepts of affective events theory and equity theory and their implications on job satisfaction.

Recognize the stages in the progression of withdrawal in response to job dissatisfaction.

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Definitions:

Benefits Administration

The act of developing, overseeing, and refreshing a benefits package for an employee, which encompasses health coverage, pension schemes, and additional advantages.

Rule-Based Activities

Tasks or procedures that are governed by formal rules or guidelines, often used to ensure consistency and compliance.

Confidential Activities

involve tasks, operations, or proceedings that are kept secret or private, often to protect sensitive information or for reasons of security and competitive advantage.

Outsourced

The practice of delegating certain business functions or services to external providers rather than handling them internally.