Why Do You 'Never Place the Refusal in the Last

question 67

Multiple Choice

Why do you 'never place the refusal in the last sentence of the letter'?

• A)Reader behaviour research suggests that people do not usually read the entire letter
• B)The letter needs to be closed positively to foster goodwill
• C)The bad news should be placed at the beginning of the letter to save reading time
• D)Reasons for the refusal must be seen first so that the reader does not demand compensation

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Definitions:

Predetermined Overhead Rate

An estimated rate used to apply manufacturing overhead cost to jobs or products, based on a planned activity level and expected overhead costs.

Manufacturing Overhead

The indirect costs associated with manufacturing, such as utilities, maintenance, and salaries for management.

Fixed Manufacturing Overhead

The constant production costs that do not vary with the level of output, such as salaries of supervisors and depreciation of equipment.

Variable Manufacturing Overhead

Costs in the production process that change with the volume of production, such as utility costs or raw materials.