Why Do You 'Never Place the Refusal in the Last

question 67

Multiple Choice

Why do you 'never place the refusal in the last sentence of the letter'?

• A)Reader behaviour research suggests that people do not usually read the entire letter
• B)The letter needs to be closed positively to foster goodwill
• C)The bad news should be placed at the beginning of the letter to save reading time
• D)Reasons for the refusal must be seen first so that the reader does not demand compensation

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Definitions:

Good

A term that denotes something with desirable qualities, beneficial, or morally right.

Normal

Conforming to a standard or typical value, condition, or behavior considered usual or expected.

Medical Words

Terms and vocabulary used specifically in the field of medicine and medical science to describe procedures, conditions, and anatomical structures.

Prefix

A word, letter, or number placed before another, often used to modify or derive new meaning from the root word or term it precedes.