Customers Evaluate a Service Primarily by the Quality of the Human

question 50

True/False

Customers evaluate a service primarily by the quality of the human contact.

---

Definitions:

Pro Rata

A method of allocating an amount proportionally based on a share of some total, such as time or quantity.

Financially Sound

Describes a state in which an entity is stable, profitable, and has a strong balance sheet.

Correctable Problems

Issues or challenges within an organization that can be resolved or improved upon through appropriate measures.

Target Company

A company that is the subject of a merger or acquisition by another company, often referred to in the context of takeover bids.