The Quality Assurance Function Helps to Achieve Quality By

question 78

Multiple Choice

The quality assurance function helps to achieve quality by:

• A)ensuring that the firm provides adequate training to its salespeople so that they can appropriately answer all customer queries.
• B)ensuring that the firm complies with laws and regulations regarding such things as product labeling, packaging, safety, and transportation.
• C)providing special statistical studies and analyses to the manufacturing or business support functions.
• D)authorizing sufficient budgeting for equipment, training, and other means of assuring quality.

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Definitions:

Dissonance Theory

A theory proposed by Leon Festinger that suggests that inconsistency among beliefs or behaviors causes psychological discomfort (dissonance), leading to efforts to reduce the dissonance.

Innocence

symbolizes the state of being free from guilt or moral wrong, typically attributed to children or in legal contexts where an individual is found not guilty of a crime.

Compliance

The act of conforming, submitting, or adapting one's behavior to align with the demands or requests of others.

Puppy

A young dog, usually one that has not yet reached full adulthood, often characterized by playfulness and curiosity.