According to Point One of Deming's 14 Points for Quality

question 29

Multiple Choice

According to point one of Deming's 14 points for quality improvement,the responsibility of improving a firm's competitive position lies with ______.

• A)top management
• B)suppliers
• C)middle management
• D)employees

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Definitions:

Tacit Knowledge

Knowledge gained through personal experience and context that is difficult to transfer to others through written or verbal communication.

Mental Templates

Cognitive structures that help individuals organize and interpret information based on past experiences and knowledge.

Emerging Emotional View

A perspective in psychology and organizational theory emphasizing the role and impact of emotions in decision-making and interpersonal relations.

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Denotes individual likings or choices toward certain options over others, often influenced by personal values, experiences, or societal trends.