Which of the Following Dimensions of Quality,as Suggested by David

question 16

Multiple Choice

Which of the following dimensions of quality,as suggested by David A Garvin,refers to the degree to which physical and performance characteristics of a product match pre-established standards?

• A)Conformance
• B)Reliability
• C)Performance
• D)Durability

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Definitions:

Barriers to Communication

Obstacles that hinder the effective exchange of ideas or information between people or groups.

Noise

Any unwanted or distracting sounds that interfere with the communication process.

Information Overload

The state of being overwhelmed by the amount of information one receives, making it difficult to make decisions or focus.

"I" Statements

A communication tool that focuses on the speaker's feelings or perceptions rather than the traits of the person being addressed, aiming to reduce defensiveness.