Affinity Diagram Is a Tool That Can Be Used by Organizations

question 72

Multiple Choice

Affinity diagram is a tool that can be used by organizations to:

• A)measure the response of customers by allowing them to express their degree of satisfaction on a five-point scale.
• B)gather and organize a large number of ideas or facts.
• C)streamline their communication process with the customers.
• D)train their employees on service recovery.

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Definitions:

Inference

The process of drawing logical conclusions from premises or evidence.

Bootstrap Confidence Interval

A statistical method for estimating the confidence interval of a parameter by resampling the original data with replacement.

Bootstrap Distribution

The distribution of a large number of bootstrap samples' statistics, used for estimating the shape of the true distribution of a statistic.

Normal

A term often used to describe data following a bell-shaped, symmetrical distribution around a central value, with predictable patterns as far as spread and outliers.