Which of the Following Is True of Customers Who Are

question 45

Multiple Choice

Which of the following is true of customers who are regarded as "promoters" based on the net promoter score associated with these customers?

• A)They spread negative comments about the organization.
• B)They usually defect at higher rates.
• C)They are less price-sensitive and more profitable.
• D)They are not likely to purchase from the organization again.

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Definitions:

Online Profile

A digital representation of an individual or organization on the internet, often containing personal or professional information accessible to others.

Résumé

A document summarizing one's professional qualifications, including education, experience, and skills, typically used for job applications.

E-Portfolio

An e-portfolio is a digital collection of an individual's work, achievements, and reflections, commonly used for education, assessment, or professional development.

Social Networking Profile

An individual's personal page on a social networking site, containing their interests, contact information, and other personal content.