According to the Classification System Proposed by Juran,customers Who Belong

question 36

Multiple Choice

According to the classification system proposed by Juran,customers who belong to the group of 'the vital few':

• A)need only standardized attention as a group.
• B)have needs and requirements that differ from general customers.
• C)can be targeted through mass marketing strategies.
• D)deserve special attention on an individual basis.

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Definitions:

Low-Priced Supplier

A business providing goods or services at a cost that is lower than most or all competitors.

Well-Defined

Clearly specified or easily identifiable, often used to describe characteristics, goals, or parameters that leave little room for misunderstanding.

Buying Center

A group of individuals within an organization involved in the decision-making process for purchasing products or services.

Gatekeeper

An individual or entity that controls access to something, often used in contexts such as information flow, decision-making processes, or access to markets or services.