The _____ Dimension of the Quality,as Suggested by David A to the Amount

question 63

Multiple Choice

The _____ dimension of the quality,as suggested by David A.Garvin,refers to the amount of use one gets from a product before it physically deteriorates or until replacement is preferable.

• A)durability
• B)reliability
• C)assurance
• D)serviceability

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Definitions:

Total Surplus

The total net gain to society from the creation and utilization of a product or service, expressed as the combined value of consumer surplus and producer surplus.

Positively Sloped

Characterizes a line or curve on a graph that moves upward as one moves from left to right, indicating a direct relationship between two variables.

Negatively Sloped

Describes a downward trend in a graph, indicating an inverse relationship between two variables, such as price and demand.

Total Surplus

The sum of consumer surplus and producer surplus in a market, representing the total benefit to society from the production and consumption of goods or services.