The Kano Model of Customer Requirements Uses the Term "Satisfiers

question 57

Multiple Choice

The Kano Model of customer requirements uses the term "satisfiers" to refer to:

• A)the basic requirements that are generally not stated by a customer but are assumed as a given.
• B)the aesthetic features of a product that do not add any value to the product.
• C)the requirements that customers expressly say they want in a product.
• D)the new or innovative features in a product that are not expected by customers in a product.

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Definitions:

Taxable Income

The portion of income that is subject to taxation by a government, after all deductions and exemptions.

Tax Liability

The total amount of tax that businesses and individuals are legally obligated to pay to the tax authorities based on their income, assets, or transactions.

Average Tax Rate

The ratio of total taxes paid to total income, indicating the percentage of income that goes to taxes.

Inelastic Supply

A situation where the quantity supplied of a good or service does not change significantly in response to price changes.