Affinity Diagram Is a Tool That Can Be Used by Organizations

question 72

Multiple Choice

Affinity diagram is a tool that can be used by organizations to:

• A)measure the response of customers by allowing them to express their degree of satisfaction on a five-point scale.
• B)gather and organize a large number of ideas or facts.
• C)streamline their communication process with the customers.
• D)train their employees on service recovery.

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Definitions:

Benthic Zone

The ecological region at the lowest level of a body of water, including the sediment surface and some sub-surface layers.

Canadian Lake

A lake located in Canada. The term can refer to any of the thousands of lakes within the Canadian territory known for their natural beauty and ecological significance.

Summer

One of the four temperate seasons, characterized by the warmest temperatures of the year, typically occurring between spring and autumn.

Winter

The coldest season of the year, occurring between autumn and spring, characterized by lower temperatures and shorter days.