According to the Gap Model,the Term "_____" Refers to the Outcome

question 29

Multiple Choice

According to the gap model,the term "_____" refers to the outcome of the production process and what is delivered to the customer.

• A)expected quality
• B)delighter
• C)satisfier
• D)actual quality

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Definitions:

Trade-Off

A situation that involves losing one quality or aspect of something in return for gaining another quality or aspect.

Major Categories

Principal divisions or classifications in a system or grouping, under which more specific items or concepts can be filed.

Objections

In sales and negotiation, objections are the concerns, hesitations, or doubts expressed by a potential buyer or client.

Salespeople

Professionals who specialize in selling products or services, focusing on achieving sales goals and establishing customer relationships.