Stella Works as a Customer Service Executive at a Firm

question 65

Multiple Choice

Stella works as a customer service executive at a firm that manufactures computer systems.She was motivated to perform her job effectively,as she was aware that her job of helping customers to resolve technical issues had a direct impact on the performance of the organization.Which of the following job characteristics,as identified by Hackman and Oldham in their work design model,is motivating Stella in the above scenario?

• A)Task significance
• B)Autonomy
• C)Skill variety
• D)Task identity