Stella Works as a Customer Service Executive at a Firm

question 65

Multiple Choice

Stella works as a customer service executive at a firm that manufactures computer systems.She was motivated to perform her job effectively,as she was aware that her job of helping customers to resolve technical issues had a direct impact on the performance of the organization.Which of the following job characteristics,as identified by Hackman and Oldham in their work design model,is motivating Stella in the above scenario?

• A)Task significance
• B)Autonomy
• C)Skill variety
• D)Task identity

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Definitions:

Predetermined Overhead Rate

An estimated rate used to allocate manufacturing overhead costs to individual units of production, based on activity levels such as labor hours or machine hours.

Actual Level Of Activity

The real measure of how much work is performed or output is produced in a given period, often compared to planned or standard levels of activity.

Standard Activity

A benchmark or base level of activity used for planning, measuring, and controlling performance.

Quantity Standard

A preset benchmark that specifies the expected amount or number of units to be used or produced under normal conditions.