Stella Works as a Customer Service Executive at a Firm

question 65

Multiple Choice

Stella works as a customer service executive at a firm that manufactures computer systems.She was motivated to perform her job effectively,as she was aware that her job of helping customers to resolve technical issues had a direct impact on the performance of the organization.Which of the following job characteristics,as identified by Hackman and Oldham in their work design model,is motivating Stella in the above scenario?

• A)Task significance
• B)Autonomy
• C)Skill variety
• D)Task identity

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Definitions:

Clinical Depression

A more severe form of depression, also known as major depressive disorder, characterized by persistent feelings of sadness, loss, anger, or frustration that interfere with daily life for weeks or longer.

Excessive Worry

Persistent and uncontrollable thoughts over concerns that may be unlikely or irrational, often characteristic of anxiety disorders.

Racing Heart Rate

A rapid heartbeat, often exceeding the normal range for adults, which can be caused by physical exertion, stress, anxiety, or medical conditions.

General Anxiety Disorder

A mental health disorder characterized by persistent and excessive worry about various aspects of daily life, not linked to any specific cause.