Nathan,a Sales Manager at a Consumer Electronics Company,motivated His Sales

question 19

Multiple Choice

Nathan,a sales manager at a consumer electronics company,motivated his sales executives by providing them regular inputs on their performance and also on what is expected of them from the company.The team had also developed a system through which the sales persons could analyze their performance based on customers' comments.According to Hackman and Oldham work design model,which of the following core job characteristics is motivating the employees to perform better in the above scenario?

• A)Autonomy
• B)Task identity
• C)Task significance
• D)Feedback from the job

Understand the effect of income changes on the demand for goods and services.

Distinguish between the concepts of price elasticity, income elasticity, and cross elasticity of demand.

Recognize how the proportion of a budget devoted to a product affects its price elasticity of demand.

Identify the relationship between the elasticity of demand and the nature of goods (necessities vs. luxury goods).

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Definitions:

Gaining Commitment

Gaining commitment refers to the process of securing an agreement or decision from a customer or client to move forward with a purchase or action.

Excellent Service

The provision of outstanding and superior service that exceeds customer expectations.

Mental Toughness

The ability to remain resilient and consistently perform towards one’s personal goals despite challenges, pressure, or failure.

Physical Stamina

The ability of the body to sustain prolonged physical activity without becoming overly tired.