As Customization of Services Increases,_____ Become(s)a Bigger Factor in the Ability

question 73

Multiple Choice

As customization of services increases,_____ become(s) a bigger factor in the ability to provide high quality service to the customers.

• A)professional judgement of the employees
• B)processes and procedures
• C)employee behavior
• D)physical facilities

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Definitions:

Antagonist

A substance that blocks or dampens the action of a neurotransmitter or hormone, or a character in a story who opposes the protagonist, creating conflict.

Agonist

An agonist is a chemical or drug that binds to receptors in the body and activates them to produce a biological response.

Synapses

The junctions at which neurons communicate with other neurons, muscles, or glands through electrical or chemical signals.

Normal Development

Refers to the predictable pattern of growth and change that occurs in individuals across the lifespan, including physical, cognitive, and emotional aspects.