Which of the Following Is a Type of Customer Error

question 1

Multiple Choice

Which of the following is a type of customer error that results during an encounter?

• A)Failure to follow the instructions provided
• B)Failure to signal service inadequacies
• C)Failure to bring the necessary materials for the encounter
• D)Failure to understand the role in the service transaction

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Definitions:

Agent

A person authorized to act on behalf of another, known as the principal, in business transactions or legal matters.

Principal

The main party to a transaction or contract who has authorized another party (agent) to act on their behalf.

Duty Of Obedience

The requirement for directors, officers, and agents of a corporation to act within the scope of their authority and in the best interest of the corporation.

Unauthorized Contract

A contract made by a person who lacks the authority to do so, potentially making it unenforceable against the presumed principal.