An Effective Problem-Solving Process That Can Easily Be Adapted to Quality

question 51

Multiple Choice

An effective problem-solving process that can easily be adapted to quality improvement stems from _____ concepts pioneered by Alex Osborn.

• A)creative-problem solving
• B)cause-and-effect
• C)hypothesis testing
• D)analysis of variance

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Definitions:

Unconditional Positive Regard

A term used in client-centered therapy signifying total acceptance and support of a person regardless of what they say or do.

Self-help Group

A voluntary association of individuals who share a common condition or problem, supporting each other to cope or improve their situation.

Systematic Desensitization

A behavioral therapy technique used to reduce phobias and anxiety through gradual exposure to the feared object or situation combined with relaxation exercises.

Emotional Support

Assistance provided through empathy, concern, and encouragement to help individuals manage and express their emotions.