According to Baldrige Criteria and Deming's 14 Points,communication of Values,expectations,customer

question 49

Multiple Choice

According to Baldrige Criteria and Deming's 14 points,communication of values,expectations,customer focus,and knowledge as a key area of the Senior Leadership item is discussed under:

• A)teach and institute leadership.
• B)improve constantly.
• C)learn the new philosophy.
• D)statement of purpose.

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Definitions:

Contingency Thinking

A management perspective that considers the outcomes of actions to vary depending on the internal and external conditions.

Human Relations

A management approach focusing on the importance of interpersonal relationships, employee needs, and morale in the workplace.

Theory Z

Describes a management framework emphasising long‐term employment and teamwork.

Japanese Management Models

Management practices and principles that originate from Japan, focusing on continuous improvement, long-term employment, consensus decision-making, and strong company loyalty.