Which of the Following Perspectives of the Balanced Scorecard Include

question 23

Multiple Choice

Which of the following perspectives of the balanced scorecard include service levels,satisfaction ratings,and repeat business?

• A)Internal perspective
• B)Financial perspective
• C)Customer perspective
• D)Innovation perspective

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Definitions:

Net Sales

The amount of sales revenue left after deducting sales returns, allowances, and discounts from gross sales.

Gross Profit

The profit from sales revenue remaining after the cost of goods sold is subtracted, but before accounting for overheads, payroll, taxes, and interest expenses.

Sales Returns

Goods returned to the seller by the buyer after the sale, leading to a reduction in sales revenue.

Discount Period

The timeframe within which a buyer can make payment less a discount for early settlement, encouraging quicker payment from customers.