_____ of Product and Service Performance and Customer Indicators Is

question 60

Multiple Choice

_____ of product and service performance and customer indicators is a critical management tool for defining and focusing on key quality and customer requirements,identifying product and service differentiators in the marketplace,and determining cause-effect relationships between product and service attributes and measures of customer satisfaction and loyalty.

• A)Regression analysis
• B)Benchmarking
• C)Correlation analysis
• D)Quincunx experimentation

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Definitions:

Average Workweek

The average number of hours worked per week by employees in a particular firm, sector, or economy.

Industrial Nations

Industrial Nations are countries with significant levels of industrialization and higher standards of living.

Edward Denison

An American economist known for his work on measuring the sources of economic growth.

Productivity Growth

An increase in the output of goods and services per unit of input, reflecting improvements in efficiency, technology, or processes.