What Led to the Creation of "Customer Perfect!" in Postal

question 30

Essay

What led to the creation of "customer perfect!" in postal services?

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Definitions:

Group Polarization

The enhancement of a group’s prevailing inclinations through discussion within the group.

Group Polarization

The phenomenon that occurs when a group's prevailing attitudes or beliefs become more extreme following group discussions.

Attitude

A fairly stable evaluative tendency to respond consistently to some specific object, situation, person, or category of people.

Behaviour

The actions, reactions, or conduct of an individual or system in response to external or internal stimuli.