What Is the Two-Step Approach Followed by Convergys to Deploy

question 11

Essay

What is the two-step approach followed by Convergys to deploy continuous improvement (CI) as a key part of the company's culture and achieve its vision?

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Definitions:

Behavioral Economics

The study of psychological, cognitive, emotional, cultural, and social factors on the economic decisions of individuals and institutions.

Neoclassical Economics

An approach to economics focusing on the determination of goods, outputs, and income distributions in markets through supply and demand.

Economic Behavior

The actions and decisions individuals, households, and organizations make regarding the allocation and use of resources.

Behavioral Economics Approach

A method of economic analysis that applies psychological insights into human behavior to explain economic decision-making.