In Viewing the Three Core Principles of TQ,a Focus on Customers

question 74

True/False

In viewing the three core principles of TQ,a focus on customers is clearly vital to small enterprises.

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Definitions:

Compensatory Damages

Monetary awards given to individuals in civil lawsuits to compensate for losses, harm, or injuries caused by others' actions.

Breach of Contract

The failure to perform any term of a contract, written or oral, without a legitimate legal excuse.

Federal E-SIGN Act

A U.S. law enacted in 2000 that ensures the validity and legal effect of contracts entered into electronically.

Online Contracting

The process of forming contracts over the internet, involving the offer, acceptance, and consideration elements typical of traditional contracting.