A Primary Component of Managing a Customer Relationship Is Knowing

question 26

Multiple Choice

A primary component of managing a customer relationship is knowing about the reasons a customer is communicating.Which aspects of communications are most pertinent?

• A)Who and what
• B)Where and when
• C)When and why
• D)How and where

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Definitions:

Behave Cruelly

Refers to actions or attitudes that intentionally cause harm or suffering to others.

De-Escalate Arguments

Strategies or methods used to decrease the intensity of a dispute or conflict, aiming to reduce hostility and prevent the situation from worsening.

Unconditioned Response

A reflexive, unlearned reaction to a stimulus that takes place naturally, without any previous conditioning or learning.

Unconditioned Stimulus

A stimulus that automatically triggers a natural and unlearned response.