How Do Call-Scripting Systems Assist Customer Service Representatives

question 66

Multiple Choice

How do call-scripting systems assist customer service representatives?

• A)Access organisational databases that track similar issues or questions and automatically generate the details for the CSR who can then relay them to the customer
• B)Access organisational databases that track similar issues or questions and provide answers for the CSR that deflect customers' complaints
• C)Access organisational databases that track similar issues or questions and provide answers for the CSR to help allay customers' dissatisfaction
• D)Access organisational databases that track similar issues or questions and provide answers for the CSR to repeat to the customer

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Definitions:

Acetic Acid

A clear, colorless liquid with a strong vinegar odor, widely used as a solvent and chemical reagent, particularly in the production of vinyl acetate monomer and acetic anhydride.

Cyclohexanol

A cyclic alcohol with the formula C6H11OH, characterized by a six-membered ring with a single hydroxyl group attached.

Williamson Ether Synthesis

A method for preparing ethers by reacting an alkyl halide with an alkoxide ion, a fundamental reaction in organic chemistry to form ether bonds.

Ether

Organic compounds that are defined by having an oxygen atom bonded to two alkyl or aryl groups.