What Type of CRM Focuses on Enabling Customers to Work

question 37

Multiple Choice

What type of CRM focuses on enabling customers to work interactively with a business to improve the service the business provides them?

• A)Collaborative
• B)Analytic
• C)Operational
• D)None of the answers are correct

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Definitions:

Landau Commission

A specific commission, potentially referring to a historical or organizational body, tasked with investigating or addressing particular issues. (Without further context, its specific mandate or origin cannot be precisely defined).

Consequentialist

A philosophy which judges the rightness or wrongness of an action based on the outcomes or consequences it produces.

Deontologist

An ethicist or philosopher who believes in deontology, a theory which asserts that the morality of an action is based on whether that action itself is right or wrong under a series of rules, rather than based on the consequences of the action.

Federal Crime

Illegal activities that violate federal laws and are prosecuted by the government of a country, rather than by individual states or local jurisdictions.