What Are Two Common CRM Sales Metrics Tracked by Organisations

question 64

Multiple Choice

What are two common CRM sales metrics tracked by organisations?

• A)Number of responses and purchases by campaign
• B)Number and type of service requests
• C)Number of retained customers and new customers
• D)None of the answers are correct

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Definitions:

Qualitative

This term pertains to research that focuses on understanding concepts, thoughts, or experiences through methods such as interviews, observations, and analysis of text and documents.

Ascribed Status

A social position assigned to a person at birth or assumed involuntarily later in life, based on factors like gender, family heritage, and ethnicity.

Achieved Status

A social position that an individual gains through their own efforts, talents, or accomplishments, as opposed to being born into it.

Race

Historically, a group of people that was physically and genetically distinguished from other groups.