CRM Is Generally Perceived as Something That Primarily Concerns Sales,marketing

question 50

Multiple Choice

CRM is generally perceived as something that primarily concerns sales,marketing and service personal.In reality,whose business is customer satisfaction?

• A)Sales management's
• B)Everyone's
• C)Service department's
• D)Marketing department's

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Definitions:

Labor Coverage

An insurance or warranty term that covers the cost of labor in the repair or replacement of covered items.

Alternative Close

A sales technique where the salesperson presents multiple options to the prospect, indirectly nudging them towards making a decision.

Good Deal

A situation or agreement in which a person or party receives great value or advantage, often in terms of quality, price, or terms of sale.

New Boat

A term referring to a newly manufactured or newly acquired boat, fresh from production or purchase.