How Do Call-Scripting Systems Assist Customer Service Representatives

question 66

Multiple Choice

How do call-scripting systems assist customer service representatives?

• A)Access organisational databases that track similar issues or questions and automatically generate the details for the CSR who can then relay them to the customer
• B)Access organisational databases that track similar issues or questions and provide answers for the CSR that deflect customers' complaints
• C)Access organisational databases that track similar issues or questions and provide answers for the CSR to help allay customers' dissatisfaction
• D)Access organisational databases that track similar issues or questions and provide answers for the CSR to repeat to the customer

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