Why Is CRM One of the Most Valuable Assets a Company

question 76

Multiple Choice

Why is CRM one of the most valuable assets a company can acquire?

• A)Since organisations have not been successful in implementing SCM systems, they have turned their resources towards CRM
• B)CRM has the ability to increase customer loyalty and retention and an organisation's profitability
• C)It is easy for a company to steal their competitors loyal and devoted customers; therefore, companies need a viable process for targeting competitors' customers
• D)Without CRM, it is impossible to effectively manage or cross-sell products to customers

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Definitions:

Arbitrator's Responsibility

The duty of an impartial third party to make a decision in a dispute between two parties, based on evidence and arguments presented.

Fair Hearing

A legal process where all parties involved have the opportunity to present their case in an impartial and unbiased manner.

Arbitration Hearings

Formal meetings in which an impartial arbitrator makes a decision on a dispute between two parties, outside of court.

Formal Court Proceedings

The official legal processes conducted in a courtroom, governed by specific rules and regulations, to resolve disputes or administer justice.