A Student Nurse Says,"I Don't Need to Interact with My

question 27

Multiple Choice

A student nurse says,"I don't need to interact with my patients.I learn what I need to know by observation." An instructor can best interpret the nursing implications of Sullivan's theory to this student by responding:

• A) "Interactions are required in order to help you develop therapeutic communication skills."
• B) "Nurses cannot be isolated.We must interact to provide patients with opportunities to practice interpersonal skills."
• C) "Observing patient interactions will help you formulate priority nursing diagnoses and appropriate interventions."
• D) "It is important to note patients' behavioral changes,because these signify adjustments in personality."

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Definitions:

Customer Service

The help and counsel given by an enterprise to customers who acquire or employ its goods or services.

Service Dimension

Aspects that define the quality and nature of a service, including tangibility, reliability, responsiveness, assurance, and empathy towards customers.

Tangibles

Tangibles are physical items or assets that can be seen, touched, and quantified, often used to assess service quality in businesses.

Marketing of Services

Strategies and tactics used to promote and sell intangible services, as opposed to tangible goods.