The Unit Secretary Receives a Phone Call from the Health

question 15

Multiple Choice

The unit secretary receives a phone call from the health insurer for a hospitalized patient.The caller seeks information about the patient's projected length of stay.How should the secretary handle the request?

• A) Obtain the information from the patient's medical record,and relay it to the caller.
• B) Inform the caller that all information about patients is confidential.
• C) Refer the request for information to the patient's case manager.
• D) Refer the request to the psychiatrist.

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Definitions:

Structural Mobility

The mobility of individuals or groups within or between social strata, facilitated by changes in the economy or the social structure of a society, rather than by personal achievement.

Social Class Ladder

A metaphorical representation of the stratification and hierarchical nature of society based on socio-economic status.

Societal Changes

Alterations in the social structures, institutions, and patterns of behavior within a society over time.

Hypogamy

Marrying “down” in the social class hierarchy.