If IBM Introduces a New Software Package in January,Microsoft Can

question 40

Multiple Choice

If IBM introduces a new software package in January,Microsoft can probably imitate or duplicate this package by February of the same year.However,if IBM technical support people are trained and motivated to provide "knock your socks off service," Microsoft will have a difficult time imitating this service within a month.This is an example of how employees can provide a competitive advantage.What theory is being applied here?

• A)behavioural perspective
• B)resource-based view
• C)human capital
• D)strategic management

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Definitions:

Suprachiasmatic Nucleus

A small region in the brain located in the hypothalamus, responsible for controlling circadian rhythms.

Frontal Lobes

The part of the brain located just behind the forehead that is involved in complex cognitive functions, emotional regulation, and voluntary movement.

Pineal Gland

A small endocrine gland in the brain responsible for producing melatonin, a hormone that regulates sleep-wake cycles.

Environmental Changes

Modifications to the surroundings or habitat, often caused by human activities or natural phenomena, which can impact ecosystems and living conditions.