What Is an Essential First Step That an Organization Must

question 37

Multiple Choice

What is an essential first step that an organization must undertake with its outsourcing vendor when negotiating the contract?

• A)making sure that there is a termination clause
• B)checking references using the vendor's current clients
• C)establishing benchmarks for current service levels
• D)projecting a budget for cost savings

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Definitions:

Serial Position Effect

is a psychological phenomenon where a person is more likely to remember the first and last items in a series better than those in the middle.

Persuasive Argument

The use of logical reasoning, evidence, and eloquence to convince others to adopt a certain viewpoint or course of action.

Principle

A fundamental truth or proposition that serves as the foundation for a system of belief or behavior.

Real Attitude Change

Real attitude change refers to a genuine shift in a person's beliefs, feelings, or positions on a particular issue, resulting from persuasion, new information, or reevaluation of existing information.