The Goal of Surveying Clients Is to Identify Gaps Between

question 91

True/False

The goal of surveying clients is to identify gaps between their expectations and their satisfaction.

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Definitions:

Reframing

The process of changing the context or perspective on a situation or problem to find a new and often more positive interpretation.

Flexibility

The willingness to adapt or change in response to different circumstances or new information.

Multiple Contingencies

The consideration of various potential unforeseen events or circumstances that could affect the outcome of a plan or negotiation.

Definition Of Issues

The process of clearly identifying and articulating the specific points of disagreement or areas of negotiation between parties.