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Total Quality Management
A management approach focused on improving the quality of all organizational processes to meet customer needs and exceed their expectations.
W. Edwards Deming
An American engineer, statistician, and management consultant, credited with significant contributions to the philosophy and practice of quality control and improvement.
Process Re-Engineering
The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical areas such as cost, quality, service, and speed.
Mechanistic Organisation Design
A form of organizational structure characterized by rigid departmentalization, a clear hierarchy of authority, and a high degree of formalization in procedures and rules.
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