Explain What Is Required to Develop an Effective Total Quality

question 20

Essay

Explain what is required to develop an effective total quality management (TQM) program for a government.

Comprehend the psychological mechanisms behind compliance with immoral or unethical orders.

Recognize the role of psychological distance and situational factors in obedience.

Identify the characteristics and consequences of authoritarian personalities.

Understand the principles of social influence, including reciprocity, social facilitation, and social loafing.

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Definitions:

Reckless Fault

A legal term referring to actions taken with deliberate disregard for the safety and well-being of others, often resulting in liability.

Defame

To defame is to damage someone's reputation by making false and harmful statements or publications about them.

Promotion

The act of raising someone to a higher position or rank, or the process of advertising a product, event, or service to increase sales or public awareness.

Public Policy

Government policies developed to address issues of public concern, influenced by the public's values and goals.