Management Has Instated a New Grievance Process

question 27

Multiple Choice

Management has instated a new grievance process.When an employee has a grievance a manager,in another department is assigned as an independent mediator to evaluate the employee's complaint.That manager must submit a written report to the Vice President of Human Resources,who must act on the report and discuss the resolution with the employee,the employee's manager,and any other relevant personnel. Management acknowledges that this process will mean that an employee will be paid for several hours of work during the grievance process and several managers will spend time in the process.However,this process will likely reduce employee turnover.
This process has been in place for 18 months.Management wants to know what the costs are for the grievance process and if the new process is achieving the stated objective of reducing employee turnover.What type of audit would internal perform?

• A)Operational audit.
• B)Governance audit.
• C)Compliance audit.
• D)Performance audit.

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Definitions:

Global Sea Level

The average height of the ocean's surface around the globe, which can change due to factors like climate change and tectonic activity.

Ice Sheets

Massive layers of glacial ice and snow that cover large areas of land, such as Antarctica and Greenland.

Land Surface

Land surface refers to the solid portion of the Earth's surface that is not covered by water, including everything from mountains and valleys to plains and beaches.

Isostatic Rebound

The rise of land masses after the removal of the weight of ice sheets or glaciers, a process of Earth’s crust returning to its equilibrium position over geological time scales.