You Are a Server in a Restaurant, Always Interested in Going

question 111

Essay

You are a server in a restaurant, always interested in going the extra mile for your customers.Patrick, a regular customer in your section, has ordered sweet iced tea and has an appointment in 10 minutes, so he must drink quickly then leave.The kitchen staff makes only unsweetened tea, but there are sugar packets on the tables.What should you do for Patrick to provide the best sweet tea, and what general principle of diffusion does this illustrate? (Hint: Will sugar dissolve quickly in an iced drink?)

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Definitions:

Rapport

A positive relationship marked by mutual understanding and trust between individuals or groups.

Verbalizing Concerns

The act of expressing worries, fears, or anxieties using spoken words in order to address and manage them effectively.

Furthering Responses

Techniques used in communication to encourage deeper discussion or elaboration on a topic.

Reflecting Content

Reflecting content is a communication technique used in counseling and therapy involving repeating or paraphrasing what a client has said to ensure understanding and validation of their feelings and thoughts.