The Balance Scorecard Approach Usually Includes All of the Following

question 61

Multiple Choice

The balance scorecard approach usually includes all of the following categories of measures except:

• A) direct material measures.
• B) internal business process measures.
• C) financial measures.
• D) learning and growth measures.

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Definitions:

Contingency Theory

A theoretical framework suggesting that the effectiveness of a leadership style is contingent on the situation or context.

Leadership Style

The distinctive approach or method adopted by a leader to guide, motivate, and manage followers or team members.

Situation

Refers to a set of circumstances or a scenario within which individuals find themselves, affecting their decisions and actions.

Participative Leader

A person in charge who shares decision making with group members.