All of the Following Are Measures Within the Innovation and Learning

question 16

Multiple Choice

All of the following are measures within the innovation and learning perspective of the balanced performance scorecard EXCEPT:

• A) Employee skills
• B) Return on innovation
• C) Number of new products
• D) Time spent talking to customers
• E) Service expectations

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Definitions:

Maintenance

The process of preserving something so that it continues to function or remain in good condition.

Four Horsemen

A metaphor describing the four communication styles that, according to Dr. John Gottman, can predict the end of a relationship: criticism, contempt, defensiveness, and stonewalling.

Apocalypse

A term typically referring to the complete final destruction of the world, as described in biblical terms, or any event involving destruction or damage on a catastrophic scale.

Gottman

A psychologist known for his work on marital stability and divorce prediction, employing thorough observational methods to analyze relationships.