The Comment Card That Is Often Found on the Tables

question 42

Multiple Choice

The comment card that is often found on the tables at a Wendy's fast-food restaurant asks about the customer's perceptions of the quality of the food,its cleanliness and the friendliness of the employees.These questions are focusing on _____ in Wendy's balanced performance scorecard.

• A) Competitive measures
• B) Customer perceptual measures
• C) Financial measures
• D) Innovation and learning
• E) Operational measures

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Definitions:

Title

The legal right to own, use, or dispose of something, such as property or intellectual property.

Consigned Party

The entity or person holding goods on behalf of another in a consignment agreement, where the goods are sold on the owner's behalf.

Weighted-Average Method

An inventory costing method that calculates the cost of ending inventory and cost of goods sold using the average cost of all similar items in inventory.

Net Income

The amount of money left after all expenses, taxes, and costs have been subtracted from total revenue; a key indicator of a company's profitability.