All of the Following Are Customer Perceptual Measures Within the Balanced

question 48

Multiple Choice

All of the following are customer perceptual measures within the balanced performance scorecard EXCEPT:

• A) Number of defections
• B) Number of cross sales
• C) Service perceptions
• D) Long-term value of customer
• E) Service expectations

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Definitions:

Deductible

The amount paid out of pocket by the policyholder before an insurance policy begins to pay.

Incentivize

To provide motivation or encouragement through rewards or benefits, aiming to promote certain behaviors or actions.

Insurable Interest

A principle that requires an individual to have a stake in the safety or preservation of the insured object against loss or damage.

Financial Benefit

An economic advantage or gain received, such as income, dividends, or appreciation in asset value.