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What Is Another Name for Customer-Linked Operational Measures That Would

question 18

Essay

What is another name for customer-linked operational measures that would be used in a balanced performance scorecard? What are some of the specific measures that may appropriate to include in this area of the balanced performance scorecard?


Definitions:

Discrimination

Discrimination involves unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, or sex, leading to denial of opportunities or rights.

Sick Role

A patterned social role that defines the behaviour that is appropriate for and expected of those who are sick.

Expectations

Anticipations or beliefs about what should happen in the future, often based on norms, experience, or projections.

Disengagement Theory

The assertion that successful aging requires the gradual withdrawal from social activity.

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