One of the Reasons Used to Explain Why Customers Evaluate

question 36

Multiple Choice

One of the reasons used to explain why customers evaluate goods and services differently is:

• A) The greater degree of customer empowerment used to sell services
• B) Services and goods influence opportunity costs differently
• C) That customers often have limited reference prices for services
• D) The increased customer autonomy in the pricing of goods
• E) The cost of maintaining inventory

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Definitions:

Cross-Cultural Differences

Variations in norms, values, behaviors, and practices among people from different cultural backgrounds.

Diversity Of Backgrounds

The inclusion of individuals from a wide range of cultural, educational, and professional backgrounds in a group or organization.

Emotional Intelligence

The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

Self-Awareness

The conscious knowledge of one's own character, feelings, motives, and desires, which is essential for personal growth and understanding.